| TJL Interactive provides both general and specific operational solution based consulting. TJL Interactive approaches operational solutions from a firm wide holistic approach combining all aspects of the delivery channels to ensure that firms strive for excellence in customer service and delivery while ensuring operational efficiencies are achieved. |
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Front Office
- Call centres and Contact centres
- Website design and integration within service offering
- Employee mentoring (Executive and Regular)
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Back Office
- Operational efficiencies
- Vendor relationships
- Best practice information
- Centralization of all activities
- Employee mentoring (Executive and Regular)
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Re-Engineering
- Workflow efficiencies
- Organizational design and reporting structures
- Processes
- Online offerings – Public and Private
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Efficiency Solutions
- Front office
- Back office
- Process engineering
- Online offerings
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Service Level Agreements
- Internal: Departmental or across various lines of business
- External: Vendor or solutions provider
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Operational Review and Recommendations
- Front office
- Back office
- Online offering(s)
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